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Terms of Service

Last updated: January 24/2026

These Terms of Service govern your access to and use of the website, services, products, and content provided by Raven Lane Press Inc, operating as Raven Lane Press (collectively, the “Company,” “we,” “us,” or “our”). We are a hybrid book publisher based in Ontario, Canada. By accessing our website or engaging our services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts under the laws of Ontario and Canada to use our services.

2. Scope of Services

We provide hybrid publishing services, which may include but are not limited to:

  • Editorial and manuscript evaluation services
  • Book design and formatting
  • ISBN acquisition and publishing coordination
  • Printing and distribution support
  • Marketing and promotional services
  • Consulting and coaching services related to publishing

Specific services, deliverables, timelines, and fees will be detailed in a separate written agreement or service order between you and the Company. In the event of a conflict, that agreement will prevail over these Terms.

3. Hybrid Publishing Model Disclosure

You acknowledge and agree that:

  • We are a hybrid publisher, not a traditional publisher.
  • Authors contribute financially to the cost of publishing services.
  • Payment of fees does not guarantee sales, bestseller status, reviews, awards, or commercial success.
  • Publishing outcomes depend on numerous factors beyond our control, including market conditions and reader preferences.

4. Author Responsibilities

As an author or client, you agree that:

  • You own or control all rights to the content you submit.
  • Your content does not infringe upon any third-party intellectual property rights.
  • Your content is not defamatory, obscene, unlawful, or otherwise harmful.
  • You will provide accurate information and timely feedback necessary for us to perform the services.

You are solely responsible for the accuracy, legality, and originality of your work.

5. Intellectual Property

5.1 Author Content

Unless otherwise agreed in writing, you retain full ownership of your manuscript and underlying intellectual property. You grant us a limited, non-exclusive, royalty-free license to use your content solely for the purpose of providing the agreed-upon services.

5.2 Company Materials

All website content, templates, guides, branding, logos, and proprietary materials created by or for the Company remain our exclusive intellectual property and may not be copied, distributed, or reused without prior written consent.

6. Payments and Fees

  • Fees are set out in your service agreement or invoice.
  • All fees are payable in Canadian dollars unless otherwise stated.
  • Payments are non-refundable except as expressly stated in writing.
  • Late payments may result in service delays or suspension.

You are responsible for all applicable taxes, including HST, where required under Ontario law.

7. Refunds and Cancellations

Due to the customized nature of publishing services:

  • Refunds are generally not provided once work has commenced.
  • Any approved refunds will be at our sole discretion and may be prorated based on work completed.
  • Cancellation requests must be submitted in writing.

8. No Guarantees

We do not guarantee:

  • Sales volume or profitability
  • Media coverage or reviews
  • Retail placement or distribution acceptance
  • Marketing or advertising results

All marketing services are provided on a best-efforts basis.

9. Website Use and Acceptable Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access to systems or data
  • Upload malware or malicious code
  • Harass, threaten, or impersonate others

We reserve the right to restrict or terminate access to the website for violations of these Terms.

10. Third-Party Services

We may integrate or recommend third-party platforms such as printers, distributors, retailers, or advertising services. We are not responsible for the acts, omissions, policies, or performance of third parties.

11. Limitation of Liability

To the fullest extent permitted by Ontario and Canadian law:

  • We shall not be liable for indirect, incidental, consequential, or special damages.
  • Our total liability shall not exceed the amount paid by you to us for the specific service giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless the Company, its officers, directors, employees, and contractors from any claims, damages, losses, or expenses arising from:

  • Your content
  • Your breach of these Terms
  • Your violation of any law or third-party rights

13. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

14. Termination

We may terminate or suspend services immediately if you breach these Terms or any applicable agreement. Termination does not relieve you of payment obligations incurred prior to termination.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts located in Ontario.

16. Force Majeure

We are not liable for delays or failure to perform due to causes beyond our reasonable control, including natural disasters, labour disputes, supply chain disruptions, or technical failures.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of the website or services after changes are posted constitutes acceptance of the revised Terms.

18. Contact Information

Raven Lane Press Inc
Please contact us via the contact us form on the website